New to Support?

The CompassLearning Support & Services team wants to make it easy for you to get 24/7 access to industry-leading support resources, personalized to fit
your needs.Our support portal and CompassLearning Community gives you on-demand access to all of the resources you need to improve your experience
with CompassLearning products, including the ability to have discussions with other CompassLearning users. Click here to sign up for full access.
Please see below for further details

CompassLearning Support FAQ

What can be discussed in the community?

You can discuss your experience and share ideas and best practices with other users of CompassLearning’s products and services as well as CompassLearning employees.

What information can be found in Blogs (Navigator)?

Navigator is CompassLearning’s blog intended to help inspire and motivate educators to discuss and affect change in the education sector.

Do I have to sign up?

You don't have to sign up to view questions and answers. But signing up lets you:

  • Post questions
  • Answer and comment on questions
  • Leave positive feedback by liking a question, answer, or customer support article
  • Follow a question
  • Vote on answers

Who am I asking for help?

Customer support and anyone who's signed up to use the site.

Who can view my question after it is posted?

Anyone visiting the site can view your question.

How long will it take for me to get a response to my question?

Response times vary. Anyone who's signed up to use the site could respond at any time; customer support will respond as soon as possible.

How many questions can I post?

As many as you'd like.

Can customer support or other users delete my questions?

Only customer support can delete your questions.